Watch: 5 service tips for accountancy practices

Martin Bissett, founder of The Bissett Group, shares his 5 top tips for accountancy practices to improve their customer service.

He tells Louise Wilson, Head of Finance Sector at Moneypenny, how small changes can have a big impact on the service a client receives, such as:

• Thinking about “how we can serve clients”
• Asking about the client’s big-picture plans
• Calling a client semi-frequently…
• …and simply listening to them

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