Led by Moneypenny’s Head of Finance Sector, Louise Walpole, and IRIS’s Product Marketing Sector Lead, Eva Mrazikova, this session unveils how your clients behave when contacting your firm; deep-diving into channel preferences, emotional triggers behind a call vs. live chat, generational mindset, and lots more.
Perfect for customer-centric firms who want to better understand the psychology and preferences of their clients, this webinar covers:
– Contact channels your clients are most likely to be using
– Latest statistics on telephone calls, volumes, durations and triggers
– The emotional factors at play when someone chooses to call
– What callers hate hearing – from annoying hold music to being asked to go online
– The true impact of a good vs. bad experience when contacting a business
– The digital channel crossover – how consumers really feel about live chat, chatbots, voice recognition and online forms
Your own PA to look after calls, qualify leads, book appointments, and lots more.
Discover >Our team of PAs capturing every new enquiry and qualifying them during the call.
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