Search by keyword, such as: divert, calls, chats …

Welcome to the MLS Bot


Try the MLS Bot in the window below. 

With agility front of mind for those in the professional sector, the MLS Bot has been designed to help streamline customer communications – offering clients peace of mind whilst alleviating pressure from staff in a challenging climate.

Tailored to your specific needs, the bot can:

Triage enquiries 

  • Filter out less valuable chats and focus your red carpet service on the most valuable queries
  • Easily prioritise important queries
  • Handle enquiries more efficiently when working remotely
  • Save time by reducing call & chat volumes

Self-screen visitors 

  • Check all visitors are symptom-free before any face to face interaction takes place
  • Strengthen your COVID-19 safety policy
  • Provide peace of mind to both staff and clients
  • Securely capture contact details

Answer FAQs 

  • Save time and resource
  • Reduce repeat questions and queries
  • Limit calls and chats, freeing you up to focus on valuable enquiries

Want to learn more? Try the MLS Bot in the window below.  

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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