We’re here to help our clients in any way we can

Understandably, at this time many clients are turning to us for additional support as they deal with fluctuating call volumes and the challenges of staff switching to remote working. To help keep things business as usual, here’s more on the different ways we can support you:

Give you more people to look after calls

We realise that your needs with be changing daily in this time of uncertainty, which is fine – our support is totally flexible. 100% of our people are now working remotely within our secure and encrypted network. This means there is, and will always be, someone available, should you need us to answer additional or even all calls to your business.

Boost your switchboard capacity

Our intelligent speech recognition is a highly cost-effective way to manage inbound calls. Callers simply say the name of the person or department they’re looking to speak to, and their call is routed through in an instant. The service offers the same seamless switchboard experience, without the need for real people.

Help you to stay present online

If you’re a business with a lot of people hitting your website right now looking for answers, our Live Chat service can help you engage with multiple customers at once in real time. The software allows you to handle chats yourself, with the comfort of knowing our team’s in the background and ready to respond whenever you can’t.

We’re here for you

If you’d like to discuss any of the options above, please call us on 0345 123 3700 – we’re happy to help in any way we can.