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Integrating your Moneypenny Live Chat with an API

To setup your integration, you will need to enter your Moneypenny billing account email address in {YOUR USERNAME} and your Moneypenny billing account password in {YOUR PASSWORD}. If you do not have these, please get in touch on 0345 123 3700 or [email protected].



curl --location '' \--header 'Content-Type: application/json' \--data-raw '{
    "username": "{YOUR USERNAME}",
    "password": "{YOUR PASSWORD}"


    "access_token": "{A TOKEN}",
    "expires_in": 86400,
    "token_type": "Bearer"

When you receive the token you will then need to pass the token in as a header on every request:

The token will expire every 24 hours so you will need to call the above endpoint to get a new token every 24 hours


Parameters Sample value (mm/dd/yyyy)
startTime 02/10/2024
endTime 02/15/2024
curl --location '' \

--header 'Authorization: Bearer {YOUR TOKEN}' \


The above date parameters are optional; if they are not passed in then the API will return all messages since the last time the endpoint was called.


Your responses should look like the sample chat below:

        "chatTime": "2024-02-06T13:02:09.877",
        "name": "A Gentleman",
        "companyName": "",
        "email": "[email protected]",
        "phone": "0123456789",
        "pageURL": "",
        "entryURL": "",
        "transcript": [
            "1: [Visitor] - [Visitor has started a chat. Pre-Chat Form Message: N/A]",
            "2: [Visitor] - Test"
        "variables": [
                "name": "name",
                "value": "A Gentleman"
        "tags": [],
        "utM_Source": "",
        "utM_Medium": "",
        "utM_Term": ""

Need a hand? Give our team a call on 0345 123 3700 and we’ll talk you through the process. 

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