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Bosch puts a focus on service with new partnership

The Bosch Car Service Network has demonstrated its continued commitment to delivering high standards of customer care following the announcement of a new partnership with Moneypenny.

The network – which comprises 350 component automotive workshops nationwide – has awarded a preferred supplier status to Moneypenny, the leading outsourced communications provider to the automotive industry.

The partnership will enable workshops to improve their customer service and front of house efficiency while saving costs in the long run via use of Moneypenny’s innovative telephone answering and live chat platforms.

Ian Daly, workshop channel marketing manager for Bosch UK, said: “Our company values are quality, reliability and innovation and these not only stand for the technological expertise of our network and quality of our products, but also the overall operation of our workshops.

“It’s vital that customers are able to communicate effectively and feel that their business is valued. What’s more, embracing innovation in this way avoids the cost of hiring additional staff and futureproofs the businesses as the industry becomes more and more focused on digital technologies.”

Support from Moneypenny means that workshops are able to capture every telephone and website enquiry and deal with customers swiftly and efficiently.

Jo McKeown, channel manager of automotive at Moneypenny, commented: “The automotive sector is constantly investing in new technologies for the running and repairing of vehicles and unfortunately, this can often mean that other areas of business are overlooked. A missed call could mean a missed opportunity and ultimately less profits, so in a competitive marketplace, customer service should be a priority.

“We’re delighted to be recognised as an approved supplier for Bosch. The company shares our value for excellence and we look forward to helping upkeep these standards for the foreseeable future.”

For more information about The Bosch Care Service Network, visit https://www.boschcarservice.com/gb/en

About Moneypenny

Moneypenny is the world’s leading outsourced communications provider, delivering Telephone Answering, Live Chat, Switchboard and multichannel customer services. Moneypenny works with businesses of all shapes and sizes, from sole traders right up to multinational corporations.

In the UK, Moneypenny has over 700 staff (a figure that is growing at a rapid rate) and has offices in Charleston, USA. The company was founded by a brother and sister team in 2000 and currently handles over 15 million customer communications a year for 13,000 businesses. Moneypenny is proud to have won the Queen’s Award for Enterprise and has been recognised six times in The Sunday Times ‘100 Best Companies to Work For.’

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