Moneypenny announces four senior appointments and plans for new Atlanta offices

Moneypenny has announced four senior appointments and revealed plans to open new offices in Atlanta in March 2021, as part of its US expansion efforts.

The senior appointments have been made in both Moneypenny and VoiceNation, the award-winning bilingual telephone answering business that was acquired earlier this year. Michael Jester has been appointed as VP of US Operations at Moneypenny and Tim Konrad joins as Head of US Sales at Moneypenny and VoiceNation. There have also been two promotions: Sheila Davidson becomes VP of US Operations at VoiceNation and Eric Schurke has been promoted to CEO North America.

In March, we’ll open our brand-new offices in Atlanta, which promise to be as inspiring and impressive as our UK HQ which has won awards for its innovative design and use of space. The new offices will be located at 2915 Premiere Parkway, in unincorporated Duluth, located within the Sugarloaf CID and will provide 100 new jobs and a considerable capital investment for the community.

In 2018, we introduced investment from ECI Partners to help drive our ambitious growth plans – this included the acquisition of VoiceNation and also of Ninja Number, a cutting-edge business phone app which provides a virtual phone system for entrepreneurs. Both VoiceNation and Ninja Number are based in Atlanta, Georgia. We plan to sustain our growth plans with further acquisitions in the future. Demand for our services is growing at a significant rate as businesses continue to look at ways to improve how they interact with customers, and to maximise operational efficiencies.

Joanna Swash, Group CEO of Moneypenny comments, “We are thrilled to have such talented people as Eric Schurke, Michael Jester, Sheila Davidson and Tim Konrad, as part of our senior team to help us in our aim to be the number one provider in the US for outsourced communications. We’re also looking forward to opening our new state of the art Atlanta offices early next year, which will provide a great base for us, as we expand our US operations. Georgia’s high-tech ecosystem will enable us to remain agile and responsive and allow us to provide the highest levels of customer service to our clients. These new appointments and promotions further bolster our amazing marketing and tech teams and we are excited about the opportunities 2021 presents to our team and customers. We have very ambitious growth plans, which include launching new technology products and services.”

Eric Schurke, CEO North America

Eric is responsible for overseeing and building the strong growth plans for Moneypenny and VoiceNation in the US. He joined VoiceNation in 2003 and has been a key driver behind their growth and success by incorporating lean operational practices and creating a strong company culture. His knowledge and leadership have been focused on driving great customer experiences, providing outstanding client service, and driving profitable revenue growth. With over 16 years of industry experience, Eric has led his team to provide the highest level of quality answering services to thousands of businesses worldwide. His expertise in workforce optimisation and strategic planning has created an innovative and reliable atmosphere at VoiceNation.

Michael Jester, VP of US Operations at Moneypenny

Michael Jester is VP of US Operations at Moneypenny and is responsible for the day-to-day operations of our US premises. Mike was previously Director of Managed Services at LivePerson and experienced first-hand Moneypenny and VoiceNation’s award-winning services as a client. As such, he has a strong understanding of the business and can fully appreciate a clients’ perspective. Mike is an expert in VOIP telephony having previously worked closely with the products and AI teams at LivePerson implementing new technology and building decision trees for agent-facing bots to increase agent effectiveness and efficiency. Mike is very excited about his new role at Moneypenny and has excellent leadership skills which will enable him to continue to deliver Moneypenny’s awesome company culture. He believes firmly in making life easier for both people and businesses through trusted conversational AI and is looking forward to helping deliver our ambitious growth plans, which include launching new technology products and services.

Sheila Davidson, VP of US Operations at VoiceNation

Sheila is VP of US Operations at VoiceNation and is responsible for the day-to-day operations of the company. Having been with the company for 8 years, and previously was Director of Employee Experience, Sheila is highly skilled in the area of creating a phenomenal culture around employee engagement as well as customer service, workplace management, professional development of her team. With many years of experience in the telecommunication business, Sheila has an excellent track record of results with strong business acumen and excellent leadership skills and is excited in her new role and to help deliver VoiceNation’s ambitious growth plans, which include launching new technology products and services.

Tim Konrad Head, US Sales at Moneypenny and VoiceNation

Tim Konrad has been appointed as Head of US Sales at Moneypenny and VoiceNation and will be responsible leading the powerful sales team and scaling revenues in line with the company’s strong growth plans. He is an experienced sales leader developing Inside Sales Executives in the IT and Transportation industries, and an expert in all things leadership, call coaching, inside and outside sales, tech, negotiation, training and behavioural interviewing. Tim is looking forward to his new role and particularly growing and developing his new team to meet their maximum potential, both personally and professionally.

About VoiceNation & Ninja Number

VoiceNation is America’s leading answering service, offering 24-hour support and bilingual capabilities. They have provided quality answering services for their clients for more than 18 years.

Ninja Number provides a virtual phone system which works with business owners’ mobiles to manage their communications and allow them to focus on more important aspects of their business and personal life.