New Partnership: Moneypenny & Signtouch

Signtouch, the UK’s first digital sales centre solution for housebuilders, has announced Moneypenny, the call handling and live chat provider of choice for housebuilders, as a validated integration partner.

The new collaboration enables homebuilders to integrate their existing call handling and live chat provision into the Signtouch platform. The partnership will elevate new home development customer service to the next level, combining the very latest interactive experience with real people engagement for a personal and seamless service experience.

Mark Cowin, founder and managing director of Signtouch, said: “Moneypenny is visionary in the live customer interaction management space and we’re thrilled to welcome them as the latest Signtouch integration partner. We’re seeing UK housebuilders seeking ways to fast-track improvements that enhance the ability to deliver memorable experiences and connections that meet the expectations of today’s new home buyers. The partnership responds directly to this need and will enable housebuilders to seamlessly integrate Moneypenny’s market-leading call handling and live chat provision with tools already established in sales and marketing workflows through the Signtouch platform.”

Sharon Boyle, head of property at Moneypenny, said: “We’re delighted to be working with such an innovative partner as Signtouch, who are reimagining the digital tools that housebuilders have at their disposal to enhance customer experience. We too have a passion for improving customer care via a clever combination of exceptional people being superpowered by amazing technology. For this reason, the integration we’re set to have with Signtouch complements our vision for homebuilders perfectly. Exceptional customer service at every touchpoint, made possible with leading-edge products and services that not only optimise and streamline internal processes, but also exceed the expectations of today’s time-poor, digital-savvy home buyer, who’s craving personalised information and detail at the click of a button.”

Moneypenny joins a growing integrated suite of Signtouch application partners, including leading customer relationship management (CRM) and 360° virtual tours & CGI content providers – ensuring everything works in sync. Through the partnership, housebuilders of all sizes can now integrate Moneypenny’s 24/7 call handling and live chat provision within an interactive sales and customer experience centre environment.