AI Voice Agent | AI Receptionist | Moneypenny

AI Answering Service

Your calls.

Answered brilliantly.

Ultra realistic

Manages high call volumes effortlessly
Delivers 24/7 service with zero fatigue
Scales instantly to flex with evolving needs
Combines efficiency with exceptional value
Takes care of routine tasks like a pro
Optional escalation to real people built in

Ultra efficient

See how Monopoly uses our AI Voice Agent

How our
AI Voice Agent
works

1

Sending calls to us

Divert your business calls to a number we provide for you free of charge.

2

Greeting callers

Define how you would like your calls to be answered, for example:

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Your greeting is fully customisable, as is the voice you choose.

3

Handling your calls

Identify your most common call types during onboarding with your Solutions Architect to create tailored call flows for your AI Agent - like table bookings for a restaurant. Each flow includes tasks such as:

  • Lead Qualification
  • Appointment Scheduling
  • Call Routing
  • FAQ Handling
  • Data Collection
4

Answering queries

Populate your KnowledgeBase with key information (web pages, FAQs etc.) for your AI Agent to reference on calls, allowing us to answer as confidently as you do.

5

People backup always available

On the rare occasion your AI Agent is unable to answer a query, or senses caller frustration, calls escalate seamlessly to either a Moneypenny Receptionist, available 24/7, or your own team.​

6

Post-call reporting

Receive call transcripts by email, text, or both in real time. Calls are also stored in your caller analytics, allowing you to work with your Solutions Architect on optimising AI Agent performance.

Feels human. Thinks faster.

Emotionally intelligent

Senses tone, context, and hands over seamlessly to real people (yours or ours) when required.​

Naturally responsive

Industry-leading response speed for smooth, human-like conversational flow.

Infinite voice options

Pick the perfect accent, tone - or even your own voice.

No hallucinations

Tightly defined guardrails keep responses accurate, appropriate and on brand.

Meet our most popular AI Voice Agents

Soft Expressive

Accent & voice

A young, easy-to-understand voice with a neutral accent and pleasant tone.

Personality

Effortlessly understated and engaging - a polished voice for all occasions.

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Calm Contemporary

Accent & voice

A warm, deep and rich voice that’s both clear and measured.

Personality

Grounded, dependable, and friendly - a voice that builds trust with calm confidence.

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Bright Energy

Accent & voice

Positive and enthusiastic style with neutral accent and engaging tone.

Personality

Clear, polite and vibrant - perfect for maintaining attention and focus.

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Warm Regional

Accent & voice

Gentle accent from Yorkshire with a conversational and expressive style.

Personality

Calming, friendly and approachable - capable of putting anyone at ease.

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Get started today

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Your hardest working team member

Lead Qualification

Identifies your hottest enquiries so your team can focus on faster conversion.

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Appointment Scheduling

Secures bookings effortlessly, first time, so you never miss an opportunity.

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Call Routing

Gets every caller to the right place, without the limitations of an IVR (e.g. Press 1 for sales) or costs of a human switchboard.

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FAQ Handling

Answer caller queries in seconds without anyone in your team having to step in.

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Data Collection

Capture important information accurately and consistently.

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Common use cases

High volume call handling

Lead Qualification

Data Collection

Appointment Scheduling

Ideal for recruitment, lettings, tech support and more where high call volume requires fast triage and screening.​

Lead management

Call Routing

Lead Qualification

Data Collection

Appointment Scheduling

Respond to leads with a customised call flow to ensure you’re capturing qualified leads quickly and consistently, 24/7.

Switchboard and IVR solutions

Call Routing

Data Collection

Build call flows with escalation in place to our people or yours as part of directing callers, handling queries and sending message transcripts through to you.

Disaster recovery provision

FAQ Handling

Call Routing

Data Collection

Share updates in real time, capture vital details and escalate any urgent calls, all whilst documenting every conversation.

Out-of-hours cover

Appointment Scheduling

Lead Qualification

Call Routing

Data Collection

Replace outdated voicemail with a more effective way to handle queries, route calls, escalate urgent callers and capture messages to keep things moving outside working hours.

Getting started

Your Solutions Architect is on hand to guide you through onboarding and beyond. Most businesses go live within just a few days of initial enquiry to launch.

1Audit
Free CX auditWe review how callers engage with you and suggest ways to reduce friction and convert faster.
2Define
Define your needsBuild call flows for your AI Agent to follow when handling your most common call types.
3Build
Build your KnowledgeBaseProvide key information for your AI Agent to reference on calls, e.g. website links, FAQs, documents.
4Live
Go liveBegin having calls answered. Receive call transcripts in real time and monitor caller analytics to optimise AI Agent performance.
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Your own AI Voice Agent could be live within days

AI Voice Agent FAQs

  • Exactly what kind of calls can your AI Voice Agent handle?

    There are five core tasks our AI Voice Agent can do in its sleep on your behalf: Lead Qualification, Appointment Scheduling, Call Routing, FAQ Handling and Data Collection. However, the possibilities are endless. If a particular call type is taking up your team's time and you wish there was a way to automate them, talk to us. That's the beauty of our AI Voice Agent being our own technology - we can tailor call flows to suit your unique requirements.

  • Do we have control over what your AI Voice Agent says and how it sounds?

  • Do we have to change our current business number to use your AI Voice Agent?

  • Can we use one of our own voices for your AI Voice Agent?

  • What happens if your AI Voice Agent doesn't know how to answer?

  • Can your AI Voice Agent go off-topic or talk inappropriately?

  • How do I keep track of the calls your AI Voice Agent is handling for us?

  • Is your AI Voice Agent secure and compliant?

  • How much does your AI Voice Agent cost?

  • How long does it take to set up?

There are five core tasks our AI Voice Agent can do in its sleep on your behalf: Lead Qualification, Appointment Scheduling, Call Routing, FAQ Handling and Data Collection. However, the possibilities are endless. If a particular call type is taking up your team's time and you wish there was a way to automate them, talk to us. That's the beauty of our AI Voice Agent being our own technology - we can tailor call flows to suit your unique requirements.

Where great conversations happen

The #1 provider now and always

As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.

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A unique culture built with heart

The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.

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Seamlessly integrated with AI

Unique technology that speeds up routing, surfaces insight, and helps us maximise every conversation on your behalf.

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Brilliant people you would hire yourself

Positive, capable individuals who care deeply and go further so your customers feel truly valued.

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Real reviews? We have hundreds

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No. of Employees: