Hospitality Answering Service
Turn every call into
a five-star experience
Your reception team will deliver warm hospitality 24/7 with our super cost-effective AI Voice Agent and brilliant Moneypenny Receptionists stepping in to answer calls seamlessly when needed.
Capture every call 24/7 without compromising service
Choose between our ultra-realistic AI, our brilliant hand-picked receptionists, or a blend of the two.
A solution that works hand in hand with your in-house team
With our support, you can be confident guest experience is always exceptional
Reduce the noise so your team can concentrate on guests
Keep your front desk team focused on guest experiences without distraction
Support that scales in line with demand
Ensure your daily check-in time or even longer seasonal peaks are always covered
Be available around the clock
Capture guest enquiries in your sleep as we’re here for you 24/7 with our Hospitality Answering Service
Grow faster & drive more bookings
Gain a competitve edge with a consistent five-star experience capturing more new bookings
FREE trial available
Try Moneypenny free to see how we can help your business
Get your quote from the
UK’s #1 provider today
Common use cases
Automate the everyday with our AI Voice Agent
Where real people roll out the red carpet, our AI Voice Agent is the ideal solution for more routine calls that don't always require the human touch. This includes fulfilling tasks like Room Reservations, Restaurant Scheduling, FAQ Handling and Data Collection, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
High quality People Answering
Ready and waiting to answer your calls are your expert Moneypenny Receptionists, superpowered by AI. The front line for thousands of businesses just like yours, they understand the value in every call. Briefed by you on your business, they get to know how you and your team like to work, answering calls exactly as if based in your hotel and impressing your guests with every interaction.
Maximise every
opportunity
Capture every booking by always being available
Stay
agile
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
Look more
professional
Smarten up your front of house and ensure outstanding service delivery
How it works
Sending calls to us
Divert your business calls (whether that's all calls or just when your front desk is busy dealing with guests) to a number we provide free of charge.
Handling your calls
Identify your most common call types during your discovery session and decide which ones you'd like answered by your Moneypenny Receptionists and which ones you'd like to send to your AI Agent.
- Room Reservations
- Restaurant Scheduling
- FAQ Handling
- Data Collection
Answering queries
Briefed by you and using a KnowledgeBase with key information (from your webpages, FAQs, etc.) your Moneypenny Receptionists and AI Agent have everything they need to allow them to answer calls as confidently as your in-house team.
Completing the call
Need us to place room bookings or take restaurant reservations? No problem. We'll also send messages via email or text (you choose) and even tie your marketing activity to every new booking.
Post-call reporting
All calls, whether they're handled by Moneypenny Receptionists or our AI Agent, are stored in your online portal so you have access to a real-time updated log of calls and messages from the past three months.
Talk to us about your own perfect
Hospitality Answering Service
Hospitality Answering Service FAQs
Do all my calls have to be answered by Moneypenny?
This is completely up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us or just the ones your front desk are unable to answer.
What types of calls do you handle for hospitality clients?
How do I know whether I need a Moneypenny Receptionist or an AI Voice Agent?
How does AI support my Moneypenny Receptionists?
Am I tied into an ongoing contract?
Do I have control over what Moneypenny's AI Voice Agent says and how it sounds?
Do we have to change our current business number to use Moneypenny?
Can we use one of our own voices for Moneypenny's AI Voice Agent?
How much does your AI Voice Agent cost?
This is completely up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us or just the ones your front desk are unable to answer.
