What is your switchboard really costing you?

Input your data (or use national averages) to find out exactly how much.

Calculate the true cost

  • How many switchboard operators do you employ?

    i

    Enter any part-time staff as a fraction e.g. 2.5.

    Please enter a valid number
  • What is the base salary of your switchboard operators?

    i

    According to Totaljobs, the average salary for a London-based receptionist is £23,000.

    Please enter a valid number
  • National Insurance

    i

    0% for the first £8268 of earnings, 13.8% applied thereafter.

  • How much do you contribute to their pension?

    i

    According to AON's Benefits and Trends survey, the average employer contribution is 5.6%. For most employers the statutory minimum is 3%.

    5%
    0% 10%
  • How much are other benefits worth?

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    According to HMRC statistics, the average value of taxable benefits is 8.6% of salary. For example, health insurance, subsidised lunches, gym memberships, loyalty reward programmes.

    10%
    0% 20%
  • How much time do you spend per person on training and management per week?

    i

    A 2014 study by Leadership IQ found that the optimal amount of time to spend interacting with one's leader is 6 hours.

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  • What % spend recruiting a switchboard operator?

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    Costs usually range from 15% for an in-house solution to 30% for agency-led. Consider the total cost, including agency fee, advertising, temporary cover, and HR costs.

    15%
    0% 35%
  • How much do spend on infrastructure to support each operator per year?

    i

    The IPD Blue Chip Office Index put the average total cost of office space and equipment per occupant at £4,800.

    Please enter a valid number

Your switchboard costs...
£0

Outsource some or all of your switchboard calls to Moneypenny to save between 30-60%.

Discover our switchboard solutions

Trusted by thousands of businesses

Moneypenny's ability to understand the needs of callers is impressive.

Matthew Foy Assistant Manager, RSM UK

I would absolutely recommend Moneypenny to other businesses, the quality of the service is amazing.

Joanna Giles Head of Facilities, Cooper Parry

I don't give praise easily, but Moneypenny is excellent.

Danny Sacco Managing Director, Mazda Lansdown

Moneypenny's ability to understand the needs of callers is impressive.

Matthew Foy Assistant Manager, RSM UK

I would absolutely recommend Moneypenny to other businesses, the quality of the service is amazing.

Joanna Giles Head of Facilities, Cooper Parry

I don't give praise easily, but Moneypenny is excellent.

Danny Sacco Managing Director, Mazda Lansdown