Demand still remains high for private and mixed dental practices across the UK following the Covid-19 pandemic. Dentists are busier than ever, particularly for emergency and after-hours services, and dental practices are facing the challenge of making sure they’re always accessible to patients, regardless of the time of day.
A dental answering service is a professional service used to answer phone calls on behalf of a dental practice. They’re able to manage a wide range of tasks, from answering patient questions and booking appointments to responding to urgent calls after hours. The service is tailored to fit the way your team works, with calls answered by professional people in exactly the same way as a member of your own practice would.
Even though it can be quiet after-hours at a dental practice, as a dentist, you’ll know that dental emergencies can occur at any time, so around-the-clock reception support can’t be overstated. Your day-to-day receptionists are only available during working hours, which means patients who call your office after this time may not get the help they need.
However, with an after-hours dental answering service your patients, even those who call in the middle of the night, will always have someone to speak to.
When a patient reaches out to your dental practice, especially during an emergency or after hours, the last thing they want to be greeted with is a pre-recorded voicemail. An answering service that uses real, UK-based people ensures your patients are greeted by a warm, friendly voice who provides the same level of care and attention as your in-house team would. This personal touch makes sure that your patients feel valued and well looked after, no matter what time they call.
One of the biggest advantages of a dental answering service is the ability to provide around-the-clock availability. Whether it’s Sunday afternoon, 2am or even Christmas Day, a 24/7 answering service ensures that your patients will always be able to get in touch with a real person who knows how to represent your dental practice.
Having a 24/7 dental answering service can significantly improve the overall experience for your patients. Knowing that a real person is always available to take their calls provides them with peace of mind, especially during emergencies or outside of regular office hours.
Being always available and responsive to their needs, you’ll naturally increase trust and loyalty with your patients, which in turn leads to a better patient experience and more positive word-of-mouth referrals.
For smaller dental practices, the idea of hiring and training extra staff to manage phone calls can be both a financial and logistical burden. The reality is that most dental practices simply can’t afford to have a full-time receptionist available 24/7.
That’s where a 24/7 dental answering service steps in. Instead of worrying about the ongoing expenses associated with salaries, benefits, and potential overtime for multiple employees, you can tap into a dedicated team of trained professionals who are always ready and available to answer your patient calls.
It’s natural to want to find the best answering service for your business. If you’re looking for an answering service as a practice owner, here are some top tips to help you make the right choice:
If you’re searching for a dental answering service, contact Moneypenny today! As leaders in the telephone answering industry, we are trusted by a wealth of dental practices, just like yours, to manage their calls and act as a seamless extension of their practice.
When you partner with Moneypenny, you can rest assured that your patients are always in good hands, no matter what time they call. Allowing you to focus on delivering excellent dental care without the stress of missed calls or lost opportunities.
We love to talk, so if you want to learn more about how our services can benefit your dental practice, don’t hesitate to speak to our team today on 0333 202 1005.
Your own Moneypenny PA to answer calls exactly as if based in your office.
Discover >All the functions and support of an office phone system, minus the hardware.
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