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Moneypenny and Help me Fix join forces to improve support for property management

Moneypenny has partnered with maintenance specialists Help me Fix to support their property client base.

Help me Fix reduces call out charges, improves service and reduces carbon emissions by solving maintenance problems via video call with its vetted, experienced and qualified tradespeople. Help me Fix is widely used in Lettings, Social Housing and Build to Rent, and is currently the leading video maintenance service in the UK.

Moneypenny will support letting agents, property management and maintenance businesses that currently use Help me Fix and Moneypenny, to triage their tenant and resident queries.

Moneypenny’s team of dedicated property PAs will log callers’ requests before they’re passed through Help me Fix and on to the relevant tradesperson.  As part of Moneypenny’s service, the caller will receive a follow up text message which puts them in direct contact with their dedicated tradesperson.

Sharon Boyle, head of the property sector at Moneypenny, said: “Partnering with Help me Fix is a perfect match for Moneypenny as they are a business centred on matching brilliant people with technology, just like us.

“We are proud to support a business that is revolutionising the industry with such an innovative and on-demand approach to property maintenance.”

Ettan Bazil, Chief Executive Officer at Help me Fix, said: “The partnership between Moneypenny and Help me Fix will improve service for joint clients and provide a way for Moneypenny property clients to manage their maintenance out of hours seamlessly, reducing stress for property managers and saving money for their landlords.”

Moneypenny currently supports 2,500 businesses in the property industry including estate agents, commercial agents, housebuilders and housing associations across the UK thanks to a dedicated team of property receptionists and has built an impressive reputation in the market.

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