Moneypenny appoints new Vice President of Operations North America

Mel Carlen; Vice President of Operations North America

Mel Carlen has been appointed as Vice President of Operations North America, as part of Moneypenny’s growth and acquisition plans. 

Mel, who was previously Moneypenny’s Head of IT services in the UK, will be leading the US team which is currently growing at a rate of 50% year on year, having already grown its team by 25% this year.

In her previous role, Mel led the IT team in developing AI-driven technology that makes it easier for businesses to communicate with their clients and provide exceptional customer service.  Before joining Moneypenny, Mel was Head of Customer Experience at Amey; the leading supplier of consulting and infrastructure support services, both in the UK and internationally. Prior to this, she also worked in various roles at Marks and Spencer.

Joanna Swash, Global CEO at Moneypenny, commented; “We are delighted to be appointing Mel as Vice President of Operations. We feel sure that Mel’s fantastic experience and leadership skills will lead us in our ambitious growth and acquisition plans for the United States.”

Mel added; “I am delighted to be joining the Moneypenny Charleston office, and I am looking forward to leading the team in delivering exceptional service for our clients and launching more AI-driven products to market.  I look forward to supporting and working with the team to take the business to its next phase of evolution and growth.  We have some very ambitious plans for the United States and are looking at acquiring companies to assist in our growth.”

About Moneypenny

Moneypenny is the world’s leading outsourced communications provider, delivering Telephone Answering, Live Chat, Switchboard, and multichannel customer services. Moneypenny works with businesses of all shapes and sizes, from sole traders right up to multinational corporations.

In the UK, Moneypenny has over 700 staff (a figure that is growing at a rapid rate) and has offices in Charleston, USA. The company was founded by a brother and sister team in 2000 and currently handles over 15 million customer communications a year for 13,000 businesses. Moneypenny is proud to have won the Queen’s Award for Enterprise and has been recognised six times in The Sunday Times ‘100 Best Companies to Work For.’