1
Understand your requirements
We have a chemistry session, either over the phone, by us visiting you (and meeting your team) or by you coming to Moneypenny, so you can get a true feel for who we are as a business.
Social Media Management
Extraordinary people managing your social channels
We hand-pick customer service agents to represent you on your social media channels 24/7. Briefed by you we'll post, respond and engage with your followers in a voice they know and trust.
Get your quote
Your voice. Our people. A smarter way to do social at scale.
Social media moves fast — and so do we. From managing your posts and messages to responding to reviews 24/7, we offer a seamless online presence that feels as natural as your own team. Our approach is thoughtful, responsive delivered by customer service agents, who are always in tune with your audience. It’s why so many leading brands across a diverse range of sectors - who never planned to outsource - now wouldn’t do it any other way.
Dedicated team of agents who understand your socials
Complete alignment with your brand and tone of voice
Engagement and enquiries handled seamlessly
Ensuring timely responses, 24/7
Let's scope out your vision together
- The very best people & technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Here to help you every step of the way
We create a solution that works for your business within a timeframe your whole team is comfortable with.
2
Scope out your ideal journey
Together, based on your social strategy, budget and timings, we work up the ideal solution. If you're here with us, sit with one of our Moneypenny Agents and watch them in action.
3
Assemble your brand-new team
Based on everything we know already, we cherry-pick people from our existing agent population. They follow your preferred training plan to understand your tone of voice, brand values and SLAs.
4
Begin testing
We undertake technical & system testing, as well as internal role-play, to ensure we’re all confident before going live. Your Key Account Manager agrees a reporting and review schedule to meet your needs.
5
Move forward together
We’re in constant contact, making sure everything is being handled as planned. Thereafter, ongoing monitoring, quality assurance and account catch-ups kick in.
Book a call with us today
Let's get talking
Schedule a call with Samantha Jones, our Commercial Director for Bespoke Customer
Teams, and start your outsourcing journey together.
Alternatively, give us a call on 0333 202
1005.