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Boost your financial business’ bottom line with outsourced switchboard

Boost your bottom line

It’s hard to overstate the recent changes. Our ways of working have evolved 10 years in only a few months.

Some good. Some bad. Right now, there won’t be a single financial business not paying close attention to their bottom line, and what improvements could be made. Outsourcing your switchboard can help ease the pressure on your balance sheet and relieve potential staffing issues.

Benefit from savings while keeping service levels high

Whilst businesses and clients get back to pre-March working levels, and staff are brought back from furlough, many financial businesses are paying close attention to the effects the past 7 months have had on their balance sheets.

Tough decisions are being made. Departments and roles are being evaluated. This is understandable. But no elite financial business can afford to cut overheads at the expense of first-class service.

Any top financial business understands that client needs must not be affected by any budget revaluation you run. At the base-level of client service, their calls must be answered every time they contact your business, with no calls being missed. Try Moneypenny’s switchboard calculator to see how much outsourcing could save your business.

Save up to 60% of your current switchboard costs 

This is where an outsourced switchboard can help both service levels and a business’s operational budget. Outsourcing your switchboard could save up to 60% in operational costs in reduced overheads, while answering every single incoming call.

Simon Booth, Head of Premises & Facilities for Moore Kingston Smith, explains:

 “We’ve found an affordable, quality service to support us around the clock and deliver a personal and professional touch with every interaction. We’ve found a partner in Moneypenny, not just a service provider.”

While a Digital Switchboard – in which IVR allows the caller to route themselves to the person or department they want to speak to – could save up to 80% compared with your current switchboard costs.

Enjoy a flexible resource when needed 

You may realise that you only need outsourced assistance some of the time, and costs savings can be made by cutting out of hours in-house switchboard coverage. Moneypenny’s Outsourced Switchboard is a flexible resource, available to suit your needs and as scalable as you need it to be.

Experienced Moneypenny Receptionists can answer your calls either some of the time – for instance while your in-house team is busy due to high call traffic at certain times of the day – or after office hours, and 24/7 if necessary, as Simon Booth puts:

“Calls come through to our switchboard in the first instance but if we’re unable to answer, our Moneypenny Receptionist, Lois, and her supporting team are on hand. At any time of the day or night, calls are routed to Moneypenny in a matter of seconds. It’s completely seamless.”

Manage your ongoing risk

Our support team has spoken to scores of financial businesses over the past several months about building an outsourced switchboard provision into their business continuity plans. Both businesses that already use Moneypenny’s services and those that haven’t outsourced before, have been keen to make sure no calls are ever missed should anything happen to their teams.

Moneypenny’s switchboard is completely scalable, meaning our receptionists can answer calls if your team contracts without any disruption to your callers. It’s a seamless operation.

To talk to one of our informative team about how we can help your business with our Outsourced Switchboard service, visit or call us today on 0333 009 8329.

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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