Belvoir Wrexham strikes gold for best customer service

Vaughan Schofield, Director, shares how the award-winning estate agents efficiently respond to clients with the support of Telephone Answering.

When did you realise you needed support?

“As the only franchise within North Wales and South Cheshire, a prompt and professional response was business-critical. But although we always strived for customer service excellence, calls were still going unanswered. We knew a solution was needed, and after hearing of other estate agencies using Moneypenny, we decided to take a trial.”

What does good customer service look like?

“As a part of our philosophy, we go the extra mile for every one of our clients. This might include providing them with information on a specific area, helping with directions or making them feel welcome when they stop by the office. It’s important to us that clients feel taken care of, and this is where Moneypenny comes in.”

How has Moneypenny changed your business?

“We now benefit from overflow support without the associated overheads. Steph, our Moneypenny Receptionist, is invaluable – we know we can rely on her and the team to deal with emergency calls in the evenings and at weekends; it’s a level of professionalism that doesn’t go unnoticed by clients.”

What are the key benefits?

“We recently won gold for Best Customer Service and Best Franchise within the Belvoir group. By working with us to ensure customer responsiveness is always of a high standard, without doubt, I’m convinced Moneypenny helped us achieve this recognition. Not to mention the return we have seen on investment has been phenomenal.”

Any advice for other businesses?

“Moneypenny’s exceptional service is felt throughout the business, we couldn’t imagine being without them now.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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