When did you realise you needed support?
“We were experiencing capacity issues at peak times, particularly as our smaller sites had limited resources and sometimes only a single receptionist. With high volumes of callers, we were in search of a smart solution of the highest quality. We turned to Moneypenny.”
What does good customer service look like?
“Great service is delivered when you make an effort to go above and beyond. It’s about being proactively engaged, and adding real value to the journey of the customer. With Moneypenny in place, we’re always attentive to the needs of our customers and callers.”
How has Moneypenny changed your business?
“Calls come through to our switchboard in the first instance but if we’re unable to answer, our Moneypenny Receptionist, Lois, and her supporting team are on hand. At any time of the day or night, calls are routed to Moneypenny in a matter of seconds. It’s completely seamless.”
What are the key benefits?
“When I look at what we set out to achieve, we’ve done it all – we’ve found an affordable, quality service to support us around the clock and deliver a personal and professional touch with every interaction. We’ve found a partner in Moneypenny, not just a service provider.”
Any advice for other businesses?
“We thoroughly reviewed the market when we set out looking for an answering service, and we quickly came to the conclusion that Moneypenny is the best.”