Quentin Hunt's clients always receive a professional response

Quentin Hunt, Barrister, shares how the award-winning specialist operates even more efficiently with Moneypenny's support.

When did you realise you needed support?

“I was struggling to effectively manage client calls as well as juggle my daily workload. Inevitably, with time spent in court, travelling or in client conferences, it was impossible for in-house staff to manage client expectations. Calls were missed and staff were conscious that not every opportunity was captured. After a colleague recommended Moneypenny, a trial shortly followed.”

What does good customer service look like?

“It’s essential to provide clients with the attention and care they deserve, especially as some matters can be particularly sensitive or difficult to discuss. I’m confident that Moneypenny deliver this level of care to my callers whilst I focus on other tasks.”

How has Moneypenny changed your business?

“Now, calls are outsourced to our Moneypenny Receptionist Stacey, who is specifically trained in the legal sector. Stacey, supported by her small team, delivers a tailored receptionist service, which perfectly suits my needs, taking the pressure off, as well as saving me time by acting as a frontline filter. I can plan my time much more effectively, responding to new enquiries once they are emailed through, rather than dipping in and out.”

What are the key benefits?

“It’s an excellent service which pays for itself over again when compared to the time gained back alone, set against my hourly rate. Moneypenny’s caller recognition and call history makes for a seamless service and ensures my clients are receiving a highly professional response every time. The Moneypenny online portal is also a useful resource for evaluating and planning, as it enables me to look at all past calls and messages.”

Any advice for other businesses?

“Engaging with Moneypenny has made a very welcome difference to the way I now organise my practice and I wouldn’t be without it.”

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