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Every call answered for The Leasing Broker Federation

Nick Ratcliffe, Director, shares how the independent membership organisation offers a professional and personable service with fully outsourced call support.

When did you realise you needed support?

“After a period of rightsizing, which involved closing our central London office as our team were working remotely, we needed help with answering the phones and ensuring a professional image. We had used telephone answering services before but had always found customer service was lacking.”

How has Moneypenny changed your business?

“All calls to The Leasing Broker Federation are now answered by Moneypenny. They handled the changeover from our previous supplier seamlessly and have delivered a structured and thorough onboarding process for our team. We have full visibility of call volumes and an agile, customer-friendly solution that really supports how we work.”

What are the key benefits?

“Every call is answered with empathy and attention to detail – they’re not just processed – which is a real credit to Moneypenny’s ethos and people. We work with a team that we know is committed to supporting our business consistently and nothing is ever too much trouble. They have made saving money easy, and best of all, we know that our callers are receiving the best care.”

We give you amazing people and technology:

Telephone
Answering

Your own PA to look after calls, qualify leads, book appointments, and lots more.

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Live Chat

Gold standard people and technology to handle chats on your website.

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Lead Management Service

Our team of PAs capturing every new enquiry and qualifying them during the call.

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