When did you realise you needed support?
“When we first started our accountancy business, we had only four people in the office. This caused issues when we were all out visiting clients, leaving no one to answer the phone. We knew this had to change, and after searching on Google, Moneypenny seemed to be the standout service. We got in touch right away.”
What does good customer service look like?
“You should always look for new ways to improve a client’s journey with you – we certainly do. Efficiency is key, and with Moneypenny, we know that our callers and clients are receiving the very best experience.”
How has Moneypenny changed your business?
“Now Jacqui, our Moneypenny Receptionist, answers any calls that we can’t get to. The onboarding process was incredibly straightforward and Moneypenny has a very high level of professionalism when dealing with our clients. It gives us such peace of mind knowing every call is answered perfectly.”
What are the key benefits?
“We’ve now been working with Moneypenny for over eight years. In the early days, Moneypenny allowed us to grow tremendously as we no longer needed to hire an extra person to answer calls. Today, our in-house team is 30-strong and Moneypenny is there in the background, providing unfaltering support whenever we need it.”
Any advice for other businesses?
“If you’re thinking of using Moneypenny, go for it. We’ve not looked back after all this time.”