LIVE CHAT

Chats managed on your behalf

Amazing people, briefed by you to manage chats exactly as if based in your office.

Lucy, Moneypenny PA

Whitbourne Estate Agents

Hello, I’m here if you need any help.

Oh hi, I’m actually looking to arrange a valuation for my house.

OK, we can certainly help with that. Do you have a preferred day in mind?

Weekends are better for us. Or late evenings.

Great, we do lots of valuations on Saturdays. If you’d like to share your name and number, I’ll arrange for our senior agent, Michael, to call you in the next hour.

That would be perfect, it’s Helen on 07712345678. Thanks for your help.

You’re very welcome. Best of luck with your move.

Hey. Do you guys do tree surgery? I can’t see it on your site. John

Hello John. We do all sorts of landscaping work, and tree surgery is our specialism. How can we help?

I have 4 enormous ash trees which need removing.

No problem. Normally Tim, our MD, would come to visit you first, look at the job and provide a quote. Would you like me to arrange that?

Yes please, if he can call me on 07787654321 first as I’m in and out all the time.

Absolutely, he’ll be calling you shortly. Thanks John.

Thank you – great customer service.

Hello, how can we help you today?

Hopefully you can. I’ve booked my son’s birthday party with you next weekend. I said I’d do my own party bags but have run out of time!

I can sympathise with that. Would you like to add party bags to your booking?

That would be amazing, please.

Not a problem, they start at £3.50 per bag and are packed with goodies. You can customise the content here if you’d like.

Great. He’ll love doing that. We’ll have a look now.

If you need any help or advice, I’m here all day. Otherwise, I hope your son has a fabulous party!

Friendly and confident Moneypenny PAs

Knowledgeable about your brand, product and services.

    • Manage some or all of your chats 24 hours a day

    • Delight customers by resolving queries faster

    • Increase enquiries by maximising every web visitor

    • There only when needed, not an overhead all the time

    • Experienced and based in the UK

    • Email key chats to you immediately

How it works

All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny PA: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.

Have your own software? Give us a call on 0333 202 1005 and we’ll go through the options available.

Your burning questions

How does the overflow service work?

It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach your chat limit, any new chats will be looked after by Moneypenny.

How do you get to know my business?

The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend shortcut responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.

How does your pricing work?

We don’t do hidden set-up fees or admin charges. Our flexible pricing schemes include bundles of chats so you’re only paying for what you need.

Am I tied into a long-term contract?

No – once you’re signed up there's a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.

Can I customise my chat window?

Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

Can I have proactive chats?

Absolutely - they're the best way to maximise the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this facility on or off as and when required.

About us

160k

Clients trust us

15m

calls and chats
per year

calls per year

You'll have spoken
to us already but
never realised

You'll have spoken
to us already but
never realized

Established in

2000

World-leading
and award-winning

World-leading
and award-winning
answering service

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Moneypenny has changed the way we're doing business. They picked up our slack and we’ve gone from strength to strength ever since.

Elliott Berry

It’s been a revelation for my business.

Joanne Mason

Brilliant - utterly brilliant. If you want quality, use Moneypenny.

Paul Grey

Instant results

More sales. Better service. Live Chat will give your online brand a voice and allow you to engage with customers faster than ever before.

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