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The small business guide to the virtual phone system

Since the age of the telephone, phone systems have been integral to businesses of all shapes and sizes.

For start-ups and small businesses, this can be a costly and complex part of business setup; usually requiring installation crews, full team training, and a lot of daunting hardware.

But, thanks to the virtual phone system – there’s now a much simpler solution. Moneypenny’s Pocket Phone System provides you with a fully-fledged business phone system, minus the hardware and expensive bills.

What is a virtual phone system?

A virtual phone system is a simple and effective way for businesses to connect with their customers and team, without the hassle and expense of a traditional landline phone setup. They operate using VoIP (Voice over Internet Protocol) to provide a cost-effective alternative to landline systems, perfect for smaller businesses or those just starting out.

You can make, receive, and divert calls in exactly the same way as you would with a landline phone system, from any internet-connected device – at any time, from anywhere in the world. And all the while, use one single business phone number.

Cloud-based solutions, like the Moneypenny Pocket Phone System, allow you and your team to easily manage calls and messages, on-the-move, across multiple locations and come complete with a whole host of nifty custom features.

What are the features?

One of the great things about a virtual phone system is there are plenty of ways to flexibly manage and personalise your settings to best suit your business needs. And, these features are easy to update, at any time, meaning the system can grow alongside your business.

Moneypenny’s Pocket Phone System has a number of impressive features, perfect for a small but growing business.

Customisable call routing

You choose where your calls are routed to; be it your desk, mobile, or a home landline. You can also choose to forward calls to a colleague, or even one of our brilliant Moneypenny PAs who will answer exactly as if based in your office.

A professional business number

No matter where you choose to route your calls to during the day, the customer will reach you all through one number – never knowing that the person answering isn’t in one fixed location.

If you already have an established business number, no problem – you’ll receive a divert number that will seamlessly forward your callers through the new system, without them noticing a thing.

But, if you’d like a new business phone number, we have lots to choose from, helping you to look instantly bigger and more professional. Choose between hundreds of local or national numbers available as part of the Pocket Phone System package. You’ll never have to give out your private number to business contacts again!

Digital receptionist

Virtual phone systems often come with their own digital receptionist options to ensure your caller instantly receives a professional-sounding greeting, as soon as they connect with your business.

With Pocket Phone System, there are three digital receptionist options to choose from, including;

  • Welcome greeting – perfect for callers who may be placed on hold for a short period i.e. Please hold while we connect your call
  • Auto-attendant – ideal for businesses with multiple departments i.e. Press 1 for accounts, press 2 for sales…
  • Speech recognition – this is great for callers looking to connect with a specific person

With Pocket Phone System, you’re able to record your own business greeting, so that even when you or a colleague aren’t available, your caller always receives a professional and personal response.

When is it time to consider a virtual phone system?

If you’re a new company or a business with strong growth ambitions, then a virtual phone system is likely to be the perfect solution for you. The virtual phone system is specifically designed with start-ups and small businesses in mind, where ease of use and low cost are deemed top priorities. It’s time to consider a virtual phone system if:

You’re using your personal number as your business line

This is still common practice for a lot of entrepreneurs, but it needn’t be. If you’re giving out your personal number to business contacts, or even using two different mobile phones, it’s time you moved to a virtual phone system. Manage your professional calls and easily separate your personal calls using just one device.

You’re on the move a lot

Do you find you’re rarely at your desk? Or is the very nature of your business away from an office environment? If you’re constantly on the go, then the virtual phone system is for you. Calls are seamlessly forwarded to your mobile phone, home landline, your car, or a colleague, What’s more, with Moneypenny, manage your calls and update your settings whenever you need to from the app at the click of a button.

You use co-working spaces

Co-working spaces, like Moneypenny’s WorkHub, are an increasingly popular choice for budding entrepreneurs. They offer a stylish workspace, convenient central location, and all the handy resources of a conventional office except for the business phone system. Enter the virtual phone system – with calls and messages forwarded to your mobile, you’ll feel like you have your own fully-functioning office, right in one place.

You operate remotely

Whether you’re a solo entrepreneur or you have a team who work from multiple locations, be it from home or across different branches, a virtual phone system is a great option for you. While a traditional phone system works well for a team fixed to one office and one location, as soon as employees become spread out connectivity becomes much more complicated. A virtual phone system allows the whole team to be united under one business phone number, but answer calls from any location – satisfying your callers whilst bringing your team together.

To sum up

It’s rare to find a business that begins with a fully-functioning, slick infrastructure from the get-go. But as a new business, the virtual phone system offers complete support for business growth, enabling you to streamline your communications and appear professional and bigger – all the while saving on costs.

Start your free trial

What are you waiting for? Try Moneypenny’s Pocket Phone System for 7 days completely free and see for yourself how easy it is to operate and what it can do for your business.  There’s absolutely no obligation to continue and no hidden fees. Call us on 0333 202 1005 to get started.

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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