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No business lost for Keller Williams

Gaven Swan, Chief Operating Officer, shares how the property giants can focus on supporting their agents with the help of Telephone Answering.

When did you realise you needed support?

“Our business simply doesn’t exist without our agents, so it’s crucial that we support them in the best way possible. This means being available outside of standard business hours, but the costs associated with employing extra staff was something we were keen to avoid. Searching for a solution, we found Moneypenny.”

What does good customer service look like?

“We’ve learnt over the years that good customer service doesn’t always mean grand gestures, it can be found within the smallest things, like a phone call. A friendly and professional manner is key – a trait that everyone at Moneypenny seems to possess.”

How has Moneypenny changed your business?

“Now Alex, our Moneypenny Receptionist, answers calls whenever our team are unavailable, taking detailed messages and emailing our agents wherever they happen to be working. Whether it be in the evening or at the weekend, we never miss a call, which means we never miss business.”

What are the key benefits?

“We have ambitious growth goals, and with Moneypenny’s support we have complete peace of mind every call is being answered. Their people work in such a happy environment, you can even hear it in the sound of their voices, and that mirrors our business perfectly.”

Any advice for other businesses?

“I would absolutely recommend Moneypenny to other agents – in fact we already do.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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