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Staffing resource is no longer an issue for npower

Jaime Davies, PR Executive, tells us how the leading energy supplier's press office runs even more efficiently with 24/7 call support.

When did you realise you needed support?

“We work in a fast-paced environment, so it’s vital we respond to enquiries as quickly as possible, whatever the time of day. Our team often works from home, or are based in different sites across the UK. Ultimately, this meant staff at our press office struggled to manage calls effectively, so we needed a solution and fast.”

What does good customer service look like?

“As one of Britain’s leading energy companies, it’s crucial that we’re on hand at all times. To us, good customer service involves a prompt and professional response – with Moneypenny, this is guaranteed.”

How has Moneypenny changed your business?

“Moneypenny has relieved the pressure. Now, every call is answered by our Moneypenny Receptionist, Tracy, and her supporting team. With Moneypenny in the background, we know calls will be transferred across to us no matter where we are working in the country.”

What are the key benefits?

“We now have the assurance that every call is answered around the clock. We know we can be anywhere in the country, day or night, and still be able to take calls. What we love about Moneypenny is that we get to know the people looking after our calls. The service is absolute value for money.”

Any advice for other businesses?

“Moneypenny has made a huge difference to the way we work in our press office. I’d recommend them time and again.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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