When did you realise you needed support?
“As a busy estate & letting agency, our consultants were spending a lot of their time trying to stay on top of incoming leads. Working in this way was having a detrimental effect on the customer journey and increased stress levels within the team. Looking for a solution, we found Moneypenny’s Outbound Calling service.”
What does good customer service look like?
“It’s important to give each and every customer the care and attention they deserve, no matter how busy we are. We know if our agents are falling behind, there is less time to spend building good relationships with property owners and applicants, which is something we try and avoid at all costs.”
How has Moneypenny changed your business?
“Now, by the time an applicant reaches our internal lead management platform, they’ve already been filtered and pre-qualified by Moneypenny. This saves our consultants a lot of time as they no longer have to separate out the valuable leads and are much better prepared for the conversation.”
What are the key benefits?
“Moneypenny is a great asset to us. Their flexibility has meant that we’ve been able to tailor the service to fit in with how we like to work; they’ve even introduced a traffic light system that has helped us prioritise incoming leads and provided us with useful data to optimise our system.”
Any advice for other businesses?
“Moneypenny is fantastic. We’d highly recommend their service!”