Managing your calls and messages using the Pocket Phone System app - Moneypenny | Resources

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Managing your calls and messages using the Pocket Phone System app

Moneypenny’s Pocket Phone System makes managing your business calls and messages a breeze.

With all the functions and support of a complete office phone system, minus the hassle, looking after your calls and messages has never been easier. To get started, head to the ‘Call & Message Log’ from your homepage.

Call & Message Log page

On this page you’ll see an overview of all your calls and messages, split into three different categories;

  • RECEIVED CALLS
  • OUTBOUND CALLS
  • MESSAGES

Your calls

Each log will show you the date, time and duration of the call, as well as the caller and recipient numbers.

You can choose whether to forward call logs to a colleague to handle on your behalf, delete, or whether or not to add the caller to your VIP or blocked list. Simply use the search bar and date picker to help manage and filter your call logs.

For Admin level users, you’ll also be able to view call logs for other employees and departments.

Your messages

Your message log works in exactly the same way as your call log. The only difference is, to view a message in full click on ‘More’. And, once you’re done reading the message, just click ‘Less’.

Now that you know how to manage your calls & messages successfully, why not learn more on managing your recipient’s call paths or recording your own business greeting using the app?

Need help setting up your app? Please call us on 0333 202 1005 and we’ll be happy to help. This guide assumes you’re already onboard with our Sprint or Fly package. If you’re currently on our Run package, you’re welcome to upgrade at any time.

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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