Telephone answering for agents
Gain a new team member at a fraction of the cost.
Moneypenny provides you with dedicated receptionists to look after calls when you’re particularly busy or staffing levels are low.
- Extend virtual opening hours
- Delight your clients
- Capture every opportunity
People like you
"The focus is on doing one thing superbly well."
Michael Nettleton, Nock Deighton
Established in 1831, Nock Deighton is one of Shropshire’s oldest firms of estate and letting agents, chartered surveyors and auctioneers. With multiple branches in different locations, the company’s improved CRM system soon flagged that the number of calls being missed was disturbingly high. Moneypenny’s free trial offer prompted them to take action.
Our Moneypenny Receptionist, Lucy, is a great fit for our business. She and her team make sure every call is captured, and customers receive a better, more joined-up experience. The nightly reports are particularly useful; we circulate these to all the branches, as a useful indicator of call patterns and what’s happening for us as a business.✕
"Extended opening hours have given us the edge."
Ben Madden, Thorgills
Ben Madden, Thorgills Award-winning Thorgills is a fast-growing agency, specialising in the sale and rental of premier properties in west London. The company relied on an answering machine to capture calls out of business hours, but it soon became obvious that people weren’t leaving messages, and opportunities were being missed.
Setting up a remote office base overseas was the catalyst – we needed to tie those calls to our London HQ. I’ve been highly impressed with Moneypenny and how they deal with our calls. It’s win-win: callers always reach a real person, so we’re giving them a better experience; this in turn is better all round for staff and ultimately for the bottom line.✕
"I am amazed that everyone isn’t using Moneypenny!"
James Wyatt, Barton Wyatt
Multi-award winning estate agents Barton Wyatt, based in Surrey, covers many business areas, including property sales, corporate lettings, property management, new homes, land appraisal, development and buy-to-let advice as well as portfolio management. Barton Wyatt has been using Moneypenny for a number of years to take overflow calls for busy times during the day and to extend the office’s virtual opening hours.
Every call is important to us; the value of just one could potentially be enormous. It’s all about delivering a high quality service 100% of the time.✕
"Right from the start the service has been excellent."
Jason Tebb, Ivy Gate Estate Agents
Jason Tebb, Ivy Gate Estate Agents Ivy Gate is an estate and lettings agency providing a personal and bespoke approach to selling and letting homes in London and Surrey. Known for excellent service and placing a firm emphasis on building individual relationships with clients, Ivy Gate turned to Moneypenny to ensure absolutely every call coming in to the business is captured while delivering consistent client contact whether out on the road or in the office. They needed a consistent answering service throughout the week with a clear method of forwarding messages to mobiles in real time; a seamless integration between on the road and in the office communication with a consistent customer experience throughout.
It is clear Moneypenny has a dedicated property team which understands the sector as they knew straight away what calls to expect and how to deal with them. Knowing Moneypenny is right behind us is enormously reassuring and our Moneypenny Receptionist works just as hard as we do to make our clients feel special.✕
"We're delivering a first-class service."
Lucy Morton, W.A.Ellis Estate Agents
W.A.Ellis is a boutique property specialist across London’s prime residential addresses. Shocked by how many calls they had been missing or not getting to quickly enough led the estate agent to trial the service after hearing good reports. Receiving calls from overseas clients and investors means the availability of evening and weekend support is extremely valuable to them.
Moneypenny was excellent from the start. Right from the beginning they’ve provided us with a professional service and Tracey, our Moneypenny Receptionist, has become a valuable extension to our team. Having Moneypenny behind us ensures we are providing a personal and quality response whatever time it is, and we have confidence that we have everything covered. I wish that we had started using the service much sooner.✕
We recruit for attitude. It makes all the difference. With a ‘can-do’ mentality and professional approach, your dedicated Moneypenny Receptionist will quickly get to know your agents, your clients and your callers. Together with her small team of four, who work exclusively for the property sector, she will answer calls in your company name, sending detailed messages back to your branch.
Extended opening hours
Created especially for the property sector: our Evening and Weekend schemes mean you can be ‘open’ for business 7 days a week. Capture opportunities until 8pm on weekdays. Have calls handled on a Sunday. Support your Saturday staff with an extra pair of hands. Leave the competition standing.
Born in 2000, we are the UK’s leading Telephone Answering and Outsourced Switchboard provider. Being able to have a knowledgeable team member, based in our office not yours, on hand whenever you need, makes us a perfect fit with the property sector. Our extensive knowledge of the industry means we are now trusted by over 850 agents – handling in excess of 1.1 million overflow calls each year.