Small Business Answering Services
Ensure new & existing customers can contact your business
Our powerful small business solutions are designed to support you as you grow, offering flexible and cost-effective provision for your calls and live chat.
More than an answering service
Capture every opportunity in the most cost-effective way possible
Your UK-based, hand-picked receptionist is on hand whenever you need
Work remotely
Have calls & messages sent to you and your team
Stand out
Look and sound more professional overnight
Always answer
Never miss a business opportunity again
Cut costs
Deliver outstanding service without hiring more staff
Be available 24/7
Trust us to represent you perfectly whenever you need
Free up time
Focus on customers and what you do best
Get your quote from the UK’s #1 provider today
Next steps:
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Telephone Answering
Ready and waiting to answer your calls is your very own Moneypenny PA, superpowered by AI. Professional and very experienced, they understand every call to your business is precious. In the same way you’d brief a new in-house team member, tell them all about you and you like to work. Looking after calls to your exact requirements, they’ll impress customers with every interaction by either transferring them to wherever you’re working, or taking a message.
Capture every opportunity
In the most cost-effective way possible
Gain more time
To get on with what you do best
Always sound professional
With flexible support that's available 24/7
Live Chat
Combining gold standard technology with real people, our one-stop Live Chat solution is designed specifically for businesses who want to ensure their website browsers feel as valued as callers. Turn your online experience into a tailored, more personable user journey today with the help of fully outsourced or overflow provision, and optional chatbot technology.
Capture more leads
Get browsers to the right place, faster
Deliver better service, 24/7
Handle and resolve queries in real-time
Improve team efficiency
Free up your team to deal with more complex leads
Small Business Phone System
The ideal solution for anyone looking for a complete call handling solution to run your small business anywhere. Our clever technology transforms your mobile into a business phone system, wherever you're working. Simply divert your business number (or choose a new one - we've thousands available) and manage where calls ring, fielding calls effortlessly between your team.
Work remotely
Redirect your existing business number and route calls between you and different team members.
Never miss a call
Control where, when and how your calls are answered with the Pocket Phone System app.
Instantly look bigger
With a professional greeting and the ability to direct callers to different departments.
Business Telephone Numbers
Look instantly bigger and more professional with a dedicated regional, national or freephone number routed to any number you choose. Never have to share your private phone number again. It's time to give your business the phone number it deserves.
Regional
0203
0161, 0121, 01908
Ideal for any business operating in the local area or those who wish to appear as though they're based elsewhere.
National
0333
Great for demonstrating growth, or for online businesses who don't want their image to be tied to one location.
Freephone
0808
The ultimate number that eliminates the cost of a call for the customer: a nice little customer service offering.
AI Voice Agent
Where real people roll out the red carpet, our AI Agent is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing and Data Collection, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
The role of AI across our business
Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.
AI Voice Agent
Handles routine calls quickly, freeing people for complex queries
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless, brand-right customer experiences
at scale
Receive calls from us seamlessly into Microsoft Teams
Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.
Caller rings to speak to a member of your team
We answer
We read your Teams status to see if you're available
The call is seamlessly transferred
Integrated with all your software favourites
Whether it’s your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier – or even direct links – we’ll make sure everything is plugged in seamlessly, so leads are captured, appointments are booked, and your pipeline keeps moving.
Small Business Answering Service FAQs
How will my Moneypenny PA deal with members of our team if they're working remotely?
This isn't a problem whatsoever - your Moneypenny PA will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
Are you a 24/7 answering service?
Am I tied into an ongoing contract?
Can I try any of the services before I sign up?
How much do your services cost?
How much will my callers pay with these kind of answering services?
How do I manage my account?
Can I integrate your service with other systems I use?
This isn't a problem whatsoever - your Moneypenny PA will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
About us
Celebrating 25 years of excellence - most people in the UK have spoken to Moneypenny. Few realise it.
1000
members of our team voted us a Great Place to Work
20 m
calls & chats looked after on behalf of sole traders to global enterprises
No. 1
the world's leading & most trusted outsourced communications partner
AI
applications built by us to superpower conversations
Collaborating with
Get your quote today and have 7 days free
You could be briefing your Moneypenny PA today. Call 0333 009 8345.
Solutions for small & large businesses
24/7 provision available
Tech-enabled for remote working
20 years' experience