Rising costs and in-house overheads can be a headache, but with your own Moneypenny PA using our AI technology to work exactly as if based in your business, we look after calls confidently and knowledgeably - saving you time, hassle and money.
We'll answer calls in your company name and, based on your availability, either transfer or take a message that's sent to you by email or text.
With your calendar to hand, we'll schedule appointments directly into your diary.
Capturing new enquiry calls, we'll qualify them as per your brief so you're able to focus on hottest leads first.
Whether it's a deposit, invoice or gift voucher, we'll securely handle transactions directly from your callers on your behalf.
We'll take care of common questions so your callers get the answers they need there and then.
Based on your instructions, we can block unsolicited cold callers and prioritise your most important or urgent calls.
The moment a call comes through, your company information presents automatically to your PA here at Moneypenny. With our AI technology returning key information in real time, they talk as confidently and knowledgeably as any member of your in-house team.
If the person ringing has called before, our AI technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
Not working to rigid scripts means your PA can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.
Unlike other telephone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
Need your PA to qualify leads, book appointments or take payments? No problem. What’s more, unlike a traditional receptionist, we’re able to transfer calls to you in-office or at home e.g. via Microsoft Teams; send messages via email or text (you choose) and even tie your marketing activity to every new enquiry.
Our rigorous recruitment & training process ensures our people all know how to deliver an outstanding Telephone Answering Service. So we can ensure this happens on every call, our PAs sit in teams of five, meaning someone else familiar with your business is always on hand if your PA is already on the phone to one of your customers.
Vertical sector experience
If your business falls within one of our specialist sectors, we’ll select someone with experience of your world so we complement you perfectly.
What sets our Telephone Answering Service apart is the powerful layer of AI working behind the scenes. Proprietary AI tools like KnowledgeBase surface key information instantly, while MessageMaker drafts summaries in real time, so your PA can focus on delivering personality and warmth.
Impressed callers
AI helps us identify returning callers for effortless continuity and support
Instant information
KnowledgeBase surfaces the right company details, right on cue
Smarter message-taking
MessageMaker drafts summaries instantly for quicker follow-up
Faster call routing
Our AI Receptionist can even act like an IVR, triaging calls before we handle them
What is a Telephone Answering Service?
A Telephone Answering Service (or Call Answering Service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can answer enquiries, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.
How does AI superpower Moneypenny's Telephone Answering Service?
Are your receptionists UK-based and available 24/7?
How does Moneypenny know who the call is for?
Do all my business calls have to be answered by Moneypenny?
What happens out of hours?
How will my Moneypenny PA deal with members of my team if they're working remotely?
What happens if my Moneypenny PA is on the phone when one of my calls comes in?
How much does a Telephone Answering Service cost?
Will I be tied into an ongoing contract?
Can I integrate your Telephone Answering Service with other systems I use?
How secure and confidential is my callers’ information (GDPR compliance)?
A Telephone Answering Service (or Call Answering Service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can answer enquiries, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.
