Telephone Answering Service | Moneypenny

Telephone Answering Service

Turn callers into customers with our Telephone Answering Service

Every call you miss is a missed opportunity, or one unhappy customer. At Moneypenny, we give you a dedicated PA, superpowered by AI, to work exactly as if based in your business.

How it works

3 reasons why you need a telephone answering service

Never miss a call

Be there for your customers and prospects whenever they need you.

Save valuable time

Focus on what you do best, knowing your calls are being looked after by experts.

Create a great impression

Regardless of the size of your business, all customers deserve an amazing experience.
Contact us to find out more

Anyone can pick up a phone. How we answer your calls is completely unique.

​How we know the call is for you

The moment a call comes through, your company information presents automatically to your PA here at Moneypenny. With our AI technology returning key information in real time, they talk as confidently and knowledgeably as any member of your in-house team.

We can tell if they’ve called before​

If the person ringing has called before, our AI technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.

We’re able to have a free-flowing conversation

Not working to rigid scripts means your PA can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.

What you get with Moneypenny’s Telephone Answering Service

Dedicated PA

24/7 support

100% UK-based

Flexible contracts

Transparent pricing

AI technology

Integrations

Appointment booking

GDPR compliant

15m calls handled annually on behalf of thousands of clients

Here's why our Telephone Answering Service is different

Brilliant, UK-based people you’d happily employ yourself

Our own AI technology superpowering us on every conversation

A perfected, one-of-a-kind call handling environment

Get your quote

Find out how Moneypenny will help you

Submit your details and a member of our team will reach out to discuss how we can support your business.

No. of Employees:

About us

Celebrating 25 years of excellence - most people in the UK have spoken to Moneypenny. Few realise it.

1000

members of our team voted us a Great Place to Work

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world's leading & most trusted outsourced communications partner

AI

applications built by us to superpower conversations

Collaborating with

Northern Powerhouse