Telephone Answering Service
Every call you miss is a missed opportunity, or one unhappy customer. At Moneypenny, we give you a dedicated PA, superpowered by AI, to work exactly as if based in your business.
Never miss a call
Be there for your customers and prospects whenever they need you.Save valuable time
Focus on what you do best, knowing your calls are being looked after by experts.Create a great impression
Regardless of the size of your business, all customers deserve an amazing experience.
The moment a call comes through, your company information presents automatically to your PA here at Moneypenny. We'll work with you to create an AI KnowledgeBase for your business, returning key information in real time so your PA can talk as confidently and knowledgeably as any member of your in-house team.
If the person ringing has called before, our AI technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
Not working to rigid scripts means your PA can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.
Unlike other telephone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
Need your PA to qualify leads, book appointments or take payments? No problem. Unlike a traditional receptionist, we can also transfer calls to you in-office or at home e.g. via Microsoft Teams. And when it comes to message taking, our AI-powered MessageMaker tool drafts summaries during the call, so we can send them via email or text (you choose) to you instantly and even tie your marketing activity to every new enquiry.
Submit your details and a member of our team will reach out to discuss how we can support your business.
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
years as the
#1 provider
UK and US team
members
of businesses
on board
calls handled
every day
